This Partner Agreement governs applications, document verification, membership, lead access and service conduct by architects, engineers, contractors, interior providers, maintenance providers, staffing agencies, security agencies and other service partners (“Partner”). It supplements the general Terms, Privacy Policy, Verification & Badge Policy, Lead Purchase Terms and Complaint/Suspension Policy.
The Partner operates as an independent professional/business and not as an employee, agent, franchisee, representative or joint-venture partner of MakanVastu.com. No Partner may bind MakanVastu.com, collect money in MakanVastu.com’s name, issue a company guarantee, use the MakanVastu.com brand outside permitted platform use, or represent that MakanVastu.com has certified any project outcome.
The Partner must provide accurate identity, address, business, bank, tax, licence, qualification, insurance and background-verification information applicable to the selected service category. Documents must be genuine, current, lawfully obtained and lawfully shareable. Forgery, material omission, impersonation, expired or altered documents, false experience claims and misleading licence claims are grounds for rejection, suspension, permanent blocking, forfeiture of platform privileges, reporting to competent authorities and recovery of loss to the extent permitted by law.
Only masked identity information should be submitted where full identifiers are unnecessary. A masked Aadhaar copy, if voluntarily used, must conceal the first eight digits; the platform does not require an unmasked Aadhaar number. Partners must not upload passwords, OTPs, CVV, UPI PINs or unrelated personal data. Documents are retained and accessed according to the Privacy Policy, legal necessity, verification, fraud prevention, disputes and applicable retention obligations.
An active paid Partner Membership is mandatory for lead access. Membership payment does not guarantee approval, Verified Partner status, availability of leads, customer response, appointment, contract, revenue or project award. Membership may be suspended when the account is under complaint, risk, compliance or document review. Unless required by non-waivable law or an established platform error, consumed membership time and lead-unlock charges are not refundable merely because no business was obtained.
A Normal Partner badge indicates that the Partner has met the minimum platform approval conditions recorded at that time. A Verified Partner badge indicates enhanced platform checks and an eligible Verified Membership. Neither badge is a government licence, police clearance, guarantee, warranty, insurance confirmation, endorsement of competence or assurance of future conduct. Customers must independently verify current licences, qualifications, scope, quotation, insurance and site suitability before engagement.
Lead information may be used only to respond to the stated customer enquiry. A Partner must not scrape, resell, redistribute, publish, profile, spam or use customer data for unrelated marketing. Contact unlock is personal to the purchasing Partner account and may not be shared outside authorised staff who need it for the stated service and are bound by equivalent confidentiality. The Partner must delete or securely archive contact data when no longer required, subject to lawful recordkeeping.
Before starting work, the Partner and customer should execute a separate written agreement covering scope, drawings/specifications, price, taxes, milestone payments, materials, labour, access, safety, schedule, variations, cancellation, warranty, insurance, dispute handling and statutory approvals. Unless expressly collected through a MakanVastu.com payment product, all direct payments are between customer and Partner. Partners must issue lawful receipts/invoices and must not request OTP, PIN, remote-screen access or payment to unrelated accounts.
The Partner is solely responsible for professional competence, licences, registrations, supervision, labour compliance, employee/worker verification, wages, insurance, safety equipment, site security, tax compliance and lawful service delivery. Architecture/engineering work must be performed and signed only by appropriately registered/licensed persons. Security agencies must maintain applicable licences and staffing records. Domestic-help/staffing providers must follow lawful recruitment and verification practices and must not engage in trafficking, bonded labour, child labour or discriminatory/unlawful conduct.
Prohibited conduct includes fraud, harassment, threats, discrimination, unsafe work, theft, bribery, kickbacks, fake reviews, bid manipulation, misleading pricing, bait-and-switch, hidden charges, misuse of customer data, off-platform solicitation designed to evade recorded platform charges, document forgery, subletting the Partner account and retaliation against a complainant.
A customer complaint may trigger immediate temporary suspension of lead access to protect users and evidence while a fair review is conducted. Temporary suspension is not a final finding. MakanVastu.com may request documents, communications, invoices, payment records and a written response. If a complaint is substantiated, the Partner may be warned, restricted, required to remedy/refund, downgraded, permanently blocked or reported to authorities. Rejected complaints may result in restoration, subject to other open matters and document/membership eligibility. Appeals must use the grievance channel within the stated communication period.
MakanVastu.com may refuse, pause, limit or remove a Partner account or category for security, compliance, capacity, reputation, document, complaint or commercial reasons, subject to applicable law and fair internal review. Approval in one service category does not approve all services, branches, staff or locations.
To the extent permitted by law, the Partner will indemnify MakanVastu.com and its officers against third-party claims, regulatory action, losses and reasonable costs arising from the Partner’s fraud, negligence, unsafe work, legal non-compliance, worker conduct, privacy breach, tax/labour default, document misrepresentation or breach of this Agreement. Nothing excludes liability that cannot lawfully be excluded, including liability arising from MakanVastu.com’s own fraud, wilful misconduct or other non-waivable statutory responsibility.
The Partner must preserve relevant quotations, contracts, invoices, consent, service records and complaint evidence for the legally required period and cooperate with lawful audits, regulators, law enforcement and dispute-resolution bodies. MakanVastu.com may maintain acceptance, device, IP, wallet, lead, document-review and complaint audit records.
Indian law applies. Mandatory consumer, data-protection, labour, criminal, professional and regulatory jurisdiction remains unaffected. Partner grievances and appeals must quote the application, lead or complaint code and be sent to grievance@example.com.